Location: Krakow, Poland
Company: AirHelp
Position: Junior Operations Specialist in Customer Support (French and Arabic)
Job Description:
Are you passionate about helping others, solving problems, and working in a dynamic international team? Do you speak English, Arabic, and French fluently? If so, you could be the perfect fit for this role – no previous experience required.
Responsibilities
Customer Support: Assist customers throughout the claims process via email, chat, and social media.
Training Application: Utilize provided training to assess claims, answer customer questions, and apply legal knowledge.
Collaboration: Work with different teams to ensure a seamless and efficient customer experience.
Achieving Goals: Meet performance goals while maintaining high quality and efficiency in your work.
Countries Eligible to Apply:
Open to candidates from all countries worldwide.
Job Benefits
- Work Permit in Poland: Gain legal authorization to work in Poland.
- Salary: Monthly salary of €1630.
- Health Insurance: Comprehensive health insurance.
- Accommodation: Free accommodation provided.
- Paid Leave: Enjoy annual paid vacation days.
Required Documents:
- CV
- Application Form
Eligibility Criteria
- Languages: Proficiency in English, Arabic, and French.
- Desire to Learn: A genuine interest in learning about the aviation industry and customer service (no prior experience required).
- Helping Attitude: Strong desire to assist others and provide excellent service.
- Attention to Detail: Ability to follow procedures meticulously and maintain attention to detail.
- Fast-Paced Environment: Ability to thrive in a fast-paced environment and prioritize tasks effectively.
Work Schedule
- Shift System: Work on a flexible shift schedule from Monday to Sunday.
- Office Requirement: Only one morning shift per month requires in-office attendance, with the option to work from home for the remaining days.
How to Apply?
To apply for this opportunity, click here or choose "Apply Now."
Attach your updated CV and submit your application online.
For more details and to apply, visit the official website.
Application Deadline:
Applications are open now until the position is filled.
FAQs
1. What languages are required for this position?
The position requires proficiency in English, Arabic, and French.
2. Is prior experience required?
No, prior experience is not necessary. Training will be provided.
3. Where is the job located?
The job is based in Krakow, Poland, but most of the work can be done remotely. One morning shift per month requires office attendance.
4. What are the working hours?
The role involves working on a shift system, with flexible hours from Monday to Sunday. Only one office presence is required each month.
5. What are the responsibilities?
Support customers throughout the claims process, assess claims, answer inquiries, and collaborate with other teams to ensure smooth operations.