Job offers with Aswak Assalam in Casablanca 2025
Aswak Assalam is a leading retail chain in Morocco, recognized for its commitment to quality and exceptional customer service. With a network of stores across the country, the brand provides a wide range of products and services that cater to the diverse needs of its customers.
Currently, Aswak Assalam is hiring a Customer Service Representative (M/F) in Casablanca. This role is crucial in maintaining the brand's high standards of customer satisfaction and loyalty.
Responsibilities
As a Customer Service Representative, you will play a pivotal role in enhancing customer satisfaction and loyalty. Your key responsibilities will include:
- Welcoming Customers: Greet customers warmly and guide them on the brand's products and services.
- Managing Complaints and Returns: Handle customer complaints and product returns efficiently to ensure quick and satisfactory resolutions.
- Monitoring Customer Needs: Stay attentive to customer requirements to foster long-term loyalty.
- Cash Register Management: Assist in cash register operations, including opening and closing tasks.
- Product Availability and Display: Oversee product availability and maintain clean, organized shelves.
- Team Collaboration: Work closely with internal teams to improve the overall customer experience.
Required Profile
Education
- Minimum Bac+2 in commerce, management, or a related field.
Experience
- 1 to 3 years in a similar role, preferably in mass distribution or retail.
Skills
- Exceptional interpersonal and customer service skills.
- Dynamic, rigorous, and a strong team player.
- Proficient in IT tools and cash management systems.
- Immediate availability for a CDD (Fixed-Term Contract).
Contract Details
- Contract Type: Fixed-term contract with potential for promotion.
- Location: Casablanca.
Apply Now
Don’t miss this opportunity to join Aswak Assalam and contribute to a dynamic, customer-focused environment.