Amazon: French Speaking Customer Service in Rabat 2024
Are you looking for an exciting opportunity to work with a global leader in e-commerce? Amazon is hiring French-speaking customer service representatives in Rabat, Morocco. This role is ideal for individuals who are passionate about customer service and have strong communication skills in French.
Job Responsibilities
As a French-speaking customer service representative at Amazon in Rabat, you will be responsible for:
- First Point of Contact: Serving as the initial point of contact for French-speaking customers.
- Responding to Inquiries: Addressing customer inquiries via phone, chat, and email.
- Problem Solving: Utilizing various tools to navigate and find appropriate solutions for customer issues.
- Personalized Service: Delivering personalized service based on comprehensive training and a non-scripted approach.
Working Hours
This role requires flexibility to meet the needs of Amazon's diverse customer base.
- Variable Hours: You will work variable hours to adapt to customer needs.
- Weekly Commitment: A commitment of 44 hours per week, including national holidays, is required.
- Schedule Notice: Schedules are provided at least six weeks in advance, with shifts that may include early mornings, late nights, weekends, and overtime.
- Service Availability: The service operates from 06:00 to 00:00, Monday through Sunday.
Required Qualifications
To be eligible for this role, candidates must meet the following qualifications:
- Minimum Age: 18 years old.
- Right to Work: Must have the legal right to work in Morocco.
- French Proficiency: Excellent communication skills in French (Level C1).
- Basic Computer Skills: Fundamental computer skills are necessary.
- Flexible Hours: Ability to work variable hours.
- Willingness to Work Rotating Shifts: Must be willing and able to work on a rotating schedule.
Desired Attributes
Amazon seeks candidates who possess the following attributes:
- Hardworking: Demonstrates a strong work ethic, clear communication, and attention to detail.
- Customer-Oriented: Friendly and focused on customer satisfaction.
- Quick Learner: Ability to learn quickly and adapt to changes.
- Multi-Tasking: Comfortable managing multiple tasks in a dynamic environment.
Benefits:
Amazon offers a range of benefits to ensure a supportive work environment:
- Training and Equipment: Comprehensive training and full equipment provided upon arrival.
- No Prior Experience Required: No previous customer service experience is necessary.
- Supplementary Retirement and Medical Coverage: Access to CIMR supplementary retirement and medical coverage.
- Employee Assistance Program: Support through an employee assistance program.
- Employee Discount: Special employee discount on Amazon purchases.
- Social Events and Quality of Life Program: Access to social events and programs that enhance work-life quality.
Start Date
The position is set to begin on September 20, 2024.