Marjan Group is recruiting several profiles 2024 - Marjan Careers
In 2024, the Marjane Group is actively recruiting for various positions across different sectors in Casablanca and Laayoune. With a focus on HR partnership, customer success management, and technical management in shopping centers, Marjane Group is seeking skilled professionals to join their team.
HR Business Partner
As an HR Business Partner at Marjane Group, you will be fully engaged in activities such as:
- Establishing and maintaining strong relationships with department managers to understand their human resource needs.
- Acting as an HR consultant to managers, providing advice and recommendations on a range of HR issues including recruitment, performance management, training and development, change management, and more.
- Collaborating with operations managers to identify recruitment needs and develop effective recruitment strategies.
- Managing the recruitment process from job description writing to onboarding new employees.
- Supporting managers in performance management by providing guidance on performance evaluation, skill development, and performance issue resolution.
Required Profile
- University degree in Human Resources, Business Administration, or related field.
- Relevant professional experience as an HRBP or similar role.
- Excellent communication and interpersonal skills.
- Proven capacity to operate autonomously and effectively handle concurrent projects.
- Proficient understanding of labor regulations and optimal practices in HR management.
Customer Success Manager
As a Customer Success Manager at Marjane Group, your responsibilities will include:
- Training and supporting customers in product usage.
- Managing the company's customer portfolio.
- Listening to customers to identify their needs and responding to them.
- Developing customer loyalty strategies.
- Collecting feedback and analyzing user experience to suggest improvements.
- Providing services to customers to enhance their satisfaction (upselling or cross-selling).
- Ensuring customer development.
- Managing customer complaints and cancellations.
- Writing reports and updating customer accounts.
- Following the action plan and analyzing results and key performance indicators.
Required Profile
- BAC+5 training from a major school.
- Experience in a customer success manager role.
- Organizational skills and ability to manage activities.
- Clear and effective knowledge transfer ability.
- Ability to build and maintain constructive relationships.
- Inclination towards innovative thinking and finding original solutions.
- Determination to achieve goals and progress professionally.
- Experience in the distribution sector is an additional advantage.
- Core Skills: Analytical skills, good knowledge or understanding of business techniques (information technology, data management, data science, etc.), project management, change management, business intelligence.
Technical Manager for Shopping Center
Responsibilities include:
- Ensuring compliance with legal and regulatory standards regarding safety, cleanliness, and environmental protection.
- Supervising building maintenance, infrastructure, and related services to ensure a high-quality work environment.
- Conducting daily inspection operations to ensure proper functioning of facilities and buildings.
- Contributing to a first-class customer experience by ensuring cleanliness, hygiene, and comfort in the spaces.
- Supporting occupants in their installation and assisting the marketing department in campaign implementation.
Required Profile
- Holder of a Higher Technical Diploma (Bac+2/3).
- Experience of at least 3 years in facility management.
- Independent, responsible, organized, responsive, and strict.
- Mastery of technical skills such as multi-technical maintenance and coordination with subcontractors.