Credit du Maroc (+10) Job offers as reception consultants in Morocco

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Credit du Maroc (+10) Job offers as reception consultants in Morocco


Crédit du Maroc, a leading financial institution committed to excellence, is set to elevate customer experience in 2024 through the strategic hiring of Reception Advisors. This move is part of the bank's ongoing efforts to enhance customer service, streamline operational processes, drive business development, and ensure operational risk management.

About Crédit du Maroc
Crédit du Maroc is a prominent financial institution that has established itself as a key player in the Moroccan banking sector. With a commitment to innovation, customer satisfaction, and operational excellence, the bank has positioned itself as a trusted financial partner for individuals and businesses alike.

Welcoming and Caring for Customers
The newly appointed Reception Advisors will play a pivotal role in ensuring a warm and efficient welcome for customers. This encompasses both physical and telephone reception services at the bank's branches. Their primary responsibility is to guarantee high-quality service for existing and potential customers, providing support with ATM usage and remote banking services.

Managing Current Operations
Reception Advisors will be actively involved in overseeing the management of outgoing and incoming mail intended for customers. Additionally, they will contribute to the preparation of compensation boxes and accounting tasks, ensuring the smooth flow of operational processes.

Business Development
As part of Crédit du Maroc's growth strategy, the Reception Advisors will be tasked with managing a portfolio of individual consumer clients. Mastery of the bank's products and core campaigns will empower them to execute quick and effective sales to the general public. Emphasis will be placed on maintaining the quality of interactions and obtaining referrals from both existing and potential customers automatically.

Operational Risk Control
The role involves a significant focus on operational risk control, where Reception Advisors will actively contribute to mitigating potential risks and ensuring compliance with established protocols.

Required Profile
Prospective candidates should possess a Bac+5 degree in business or finance, having graduated from a university or business school with initial training. Recent graduates who have completed internal training in similar roles are encouraged to apply.

Required Skills
Ideal candidates should be customer-focused, rigorous, dynamic, and eager to evolve in a dynamic environment that offers excellent career prospects.

Application Process
Interested candidates can apply for the position of Reception Advisor in various locations through the following links:
FAQs

    1.What is the role of a Reception Advisor at Crédit du Maroc?
  • Reception Advisors play a crucial role in ensuring a warm welcome for customers, both in person and over the phone. They are responsible for providing high-quality service, assisting with ATM usage, and supporting customers with remote banking services.
    2.What does "Bac+5" mean in the required profile?
  • Bac+5" refers to having completed a five-year higher education program, typically a master's degree, after obtaining the Baccalaureate (Bac) in Morocco. This educational background is essential for prospective candidates.
    3.Can recent graduates apply for the Reception Advisor positions?
  • Yes, recent graduates who have completed internal training in similar roles are encouraged to apply. Crédit du Maroc values fresh talent and provides opportunities for career development.
    4.What are the key responsibilities related to managing current operations?
  • Reception Advisors actively contribute to managing outgoing and incoming mail for customers. They also participate in the preparation of compensation boxes and are involved in accounting tasks to ensure smooth operational processes.
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