inwi recruitment : inwi is hiring customer service representatives
Inwi, a leading telecommunications company in Morocco, is on the lookout for dynamic and customer-focused individuals to join their team as Customer Care Representatives. With a commitment to delivering excellent service and promoting a wide range of products and services, Inwi is expanding its workforce in various cities to meet the growing demands of its customer base.
Overview of Inwi in Morocco
Inwi has established itself as a prominent player in the telecommunications industry in Morocco, providing innovative solutions and a diverse range of services. The company's mission revolves around ensuring customer satisfaction by delivering high-quality service and promoting a comprehensive suite of products.
Responsibilities
The role of a Customer Care Representative at Inwi encompasses a variety of responsibilities aimed at enhancing customer experience and contributing to the overall success of the company. These responsibilities include:
Ensuring Excellent Service Quality
Customer Care Representatives are tasked with ensuring an excellent quality of service to meet and exceed customer expectations.
Sales and Promotion
The role involves promoting and selling a variety of Inwi products and services, showcasing the company's diverse offerings.
Customer Engagement
Representatives are responsible for animating dedicated customer spaces, engaging with customers, and fostering a positive and interactive environment.
Advising and Informing
Providing valuable information and advice to customers on tariffs, products, procedures, and other relevant information.
Customer Outreach
Engaging in customer outreach through events and telephone prospecting to expand the customer base.
Task Execution and Management
Executing tasks assigned by the agency's manager as part of the overall management framework.
Handling Customer Requests
Promptly addressing and ensuring customer satisfaction for all requests and inquiries.
Sales Transactions
Efficiently processing sales transactions and handling fee collections.
The Desired Profile:
Inwi is seeking candidates with specific qualifications and attributes to excel in the role of a Customer Care Representative. The ideal candidate should have:
- A minimum of a Bachelor's degree in commerce or management, with a preference for candidates from a reputable business school.
- Previous experience in a commercial role, particularly in sectors such as telecommunications, retail, or call centers.
- Proficiency in sales techniques and strong interpersonal skills.
- Excellent listening and diplomacy skills, a team-oriented mindset, and the ability to manage conflict situations effectively.
Application Process
Inwi has opened up opportunities for Customer Care Representatives in several cities across Morocco.
Prospective applicants are invited to submit their applications using the provided links below:
Casablanca
Rabat
Chargé(e) de Clientèle Zone Nord
Fès
Chargé(e) de Clientèle Zone Est
Oujda
Chargé(e) de Clientèle Zone Est
Conclusion
Inwi's expansion in hiring Customer Care Representatives reflects its commitment to providing top-notch customer service and meeting the diverse needs of its clientele across Morocco. This presents a unique opportunity for individuals with a passion for customer relations and a background in sales to contribute to the continued success of Inwi in the telecommunications industry.